GameStop

Reviews about GameStop

• Tyler Leroy

  Nov, 25 2018
  ★ ☆ ☆ ☆ ☆
  Store leader at this location is not helpful at all!! Worst customer service ever!!
• N Rod

  Aug, 18 2018
  ★ ☆ ☆ ☆ ☆
  If I could give a Zero I would... I purchased a headset from this store for my son. When I opened the box there was nothing inside of the box except the PS Platinum box and headset cover... When I informed the store I was told by the manager Brandy (with an attitude) that I should call Sony. I then informed her that I had spoken to GS Corp and they informed me that I should contact the store I purchased it from and inform the store manager what happen so I could get it replaced or have my money refunded. She then placed me on hold and when she came back she said there was nothing she could do for me because she felt one of the other boxes and it felt the same as the box she gave me (Even though it had been 3 hours since I made the purchase and it took that long because when I initially called she they said she wasn't there) I then explained that I wasn't with the indirect accusations and that I would be bringing the box back and now I wanted a refund. Her response was " What so you can have both the headset and the money... I then asked for her Sms number because that was a direct accusation and I no longer wanted to speak to her. She refused and I had to go through the Corp to get a call back from the DM who then told me they wanted to investigate before taking them back because it had never happened before. My response was simple, that's a GS problem not mine.. If there is an issue with their store then that's an internal issue and has nothing to do with me.. He then told me there was nothing he would do until they finished their "Investigation". This is probably the worst Customer Service I have ever received and will NEVER purchase anything else from GS..

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