Manantial Beauty Salon and Spa

Reviews about Manantial Beauty Salon and Spa

• Nidsaly Pellot

  Apr, 21 2018
  ★ ☆ ☆ ☆ ☆
  The worse experience EVER.. DO NOT COME HERE seriously. I went on groupon and got a three mani pedi deal... the mani and pedi was OK.. not great just OK. I was sincerely going so someone can clean out my cuticles because sometimes I cut myself and it was annoying
  I didnt come on yelp so I seriously did this to myself.... SO UPSET. Its appt only so I loved the NO WAIT time (now I know the reason theres no wait) every time I went I signed in because I had three mani and pedis... she was trying to upsell me I didnt go for it BUT on the second time she told me about massages and I figured why not (sometimes a massage is given by a friend or a spouse and their good so I figured no real science if it's not good it's ok she gave me a deal 150 + tax for three massages ) so I go try to make my first appt txt messages ignored or shes NOT available.. we go back and forth in regards to scheduling *not in a bad way* then we finally confirm a day. I go that day the salon Is closed... I call she tells me i "was the girl that r/s a whole lot" I tell her I never r/s fast forward this lady tells me the lady had an emergency so I tell her why wasn't I contacted to stay home... she got mad at me and told me I have to understand life happens which I never argued fast forward I told her she can keep her third mani pedi.. I want my money back for the massages she says I have to speak to the manager.. I said ok have her call me... but no one called hours lady so I call and she said the manager is on vacation won't contact me for a week I contacted my bank they said as long as theres no proof that I was aware of NO refunds theres no problem I said no because I didnt sign anything 2 months later my bank says they are reverting the credit because she has proof I was aware I request the proof she manipulated a document to show that I signed a contract when I was indeed just signing in to use my groupon.. had to go all the way to corporate office with my bank submitted a 3 page essay basically explaining my story with pictures of what I signed (log for groupons).. meanwhile contacted the BBB that she didnt bother responding to so I had to take it up with consumer affairs. My bank sided with me... she also didnt respond to consumer affairs. A total nightmare.. I would never go back here free or if someone paid me.

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